Suzanne Gilad

Notes from the Wings/Producer

The Producer Role During Broadway Previews

Managing the creative team, processing audience feedback, and the producer's checklist for the first public performance.

By Sue GiladAugust 1, 20268 min read
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The producer role during Broadway previews involves acting as a bridge between the creative team's vision and the audience's live response. During this period, the producer monitors the show’s pacing, clarifies storytelling beats through feedback, manages the daily budget for changes, and supports the director in refining the production before the official opening night.

I stood at the back of the house at the Hudson Theatre, clutching a legal pad that I hoped looked more authoritative than I felt in that moment. It was the first preview of a production I was incredibly proud of, and the air was thick with the scent of floor wax and nervous energy. For weeks, we had lived in the vacuum of the rehearsal room, where every joke landed because we’d heard it fifty times and every emotional beat felt earned because we knew the backstory. But as the lights dimmed and the first chords of the overture swelled, the dynamic shifted. The show was no longer ours; it belonged to the 900 people sitting in the dark, and my job was to listen to them more closely than I listened to my own instincts.

The Audience as the Final Collaborator

In Broadway production, the first preview is the first time the show is performed in its entirety without the safety net of stopping for technical adjustments. As a producer, you are not just watching the stage; you are watching the backs of heads. You are listening for the collective shift in seats that signals a loss of focus, the coughs that happen when a scene drags, and the specific kind of silence that indicates profound engagement versus confusion. When I worked on the 2017 revival of 'Hello, Dolly!', the energy of the room was a tangible force, but even in a hit, the creative team looks to the producer to filter the noise.

Your role is to remain objective. It is easy for a director or writer to become defensive when a moment they love fails to land. The producer must gently facilitate the conversation about why that happened. Does the audience lack the information necessary to understand the stakes? Is the capitalization of the scene’s emotional energy happening too late? This is the work of previews—polishing the diamond until it catches the light from every angle.

The producer's job during previews is to be the most objective person in the room, protecting the show's potential while honoring the creative team's exhaustion.

Sue Gilad

Managing Creative Ego and Conflict

Previews are a pressure cooker. The actors are performing at night and rehearsing new changes during the day. The designers are tweaking lighting cues and sound levels. In this environment, managing artistic conflict becomes a primary function of the producer. I have sat in many 'post-mortem' meetings in the theater basement where the tension was higher than on the stage. My approach, which I detail in my work as a mentor to emerging producers, is to always return to the 'north star' of the production. What story are we telling, and does this change help us tell it better?

One must also be mindful of the recoupment goals. Every new costume piece, every re-orchestrated song, and every additional hour of tech time costs money. The producer must balance the artistic desire for perfection with the fiscal reality of the budget. It requires a delicate touch—validating the creative need while keeping a firm hand on the ledger.

The Producer's First Preview Checklist

  1. 01

    Monitor the 'Vibe' of the House

    Arrive early and watch the audience enter. Are they the target demographic? During the show, take note of where the energy dips or where the applause feels obligatory rather than organic.

  2. 02

    Consult with the General Manager

    Review the front-of-house report immediately after the show. Note any technical glitches, medical emergencies in the crowd, or complaints about sightlines that might affect the experience.

  3. 03

    Facilitate the Creative Debrief

    Gather the director, writer, and lead producers. Let the director speak first. Keep the focus on 'problem areas' identified by the audience's reaction rather than personal preferences.

  4. 04

    Analyze Initial Ticket Velocity

    Look at the 'wrap' (the total sales for the day) and see if there was a spike after the first performance. Word of mouth begins the second the curtain falls.

The Logistics of Change

The Broadway League reports that the preview period can last anywhere from a few days to several weeks, depending on the complexity of the show. During this time, the producer is in constant communication with ATPAM members, including the press agents and managers, to control the narrative. We want the buzz to be about the growth and the excitement, not the 'troubles' that are a natural part of any creative process. When I am speaking to students about leadership, I emphasize that a producer's calm is contagious. If you panic, the room panics.

24-32
Average number of preview performances for a new Broadway musical.
8-10
Hours of daily rehearsal often required during the preview period.
100%
Commitment required from the producer to be present at every performance.

In my experience producing shows like 'Moulin Rouge! The Musical', I’ve seen how vital it is to maintain a high-level view. You are looking at the weekly grosses while simultaneously worrying about whether a transition in Act II is confusing the balcony. It is a dual-brain exercise. You must be the show’s biggest fan and its most rigorous critic all at once. For more on how to navigate these early stages of a production, you might find my notes on pitching Broadway investors helpful, as those early promises are what you are now working to fulfill.

The Transition to Opening Night

As the preview period winds down, the producer’s focus shifts toward the press and the 'freeze.' Once the show is frozen, no more changes can be made. This is a bittersweet moment. The chaotic, creative energy of the preview weeks gives way to the permanence of the production. My role then transitions into being the chief advocate and marketer, ensuring that the momentum we’ve built carries us through the reviews and into a long, successful run. The first preview is just the beginning of the show's public life, but it is where the real work of producing is tested and proven.

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